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Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.

As Pega’s #1 global partner, Accenture is the trusted leader in designing, implementing and driving transformational experiences using Pega solutions.

Together, we help our customers reimagine and transform their business by unlocking the value of their data and delivering personalized user and customer experiences powered by AI, automation, design thinking principles and robotics. Visit us at www.accenture.com.

Expertise and Insights

Together, Accenture and Pega are helping businesses harness their CRM to achieve digital transformation with personalized customer experiences powered by AI, automation, design thinking principles and robotics.

Creation of the Intelligent Enterprise

Together, Accenture + Pega are fundamentally reimagining the nature of work.

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Tech Vision 2019 for Pega

See how Accenture and Pega are helping companies move beyond the first wave of digital to unlock value in every moment.

Read report

Accenture & Pega: An AI-powered partnership

Create tomorrow, today with Pega's #1 strategic partner, Accenture.

AI & Robotic Automation

Accenture CTIO and Pega CEO discuss AI providing new ways to create agility inside business processes.

People in the Digital Age

Accenture discusses the Primacy of People in the Digital Age.

Drive Digital Transformation

Hear Accenture discuss our joint value proposition to help their clients drive digital transformation.

BPM: David Steuer

Reap tangible results from the powerful combination of Pega industry-leading technology innovation and top-tier industry solution offerings.

Primerica Success Story

Pega Catalyst along with Accenture Liquid Studios was able to help Primerica and their agents really engage with their customers during their digital transformation.

Solutions We’ve Built

For more information on our Pega solutions, please contact: PegaSolutions@Accenture.com

Customer service extends well past the point of sale - every customer interaction and how you manage the relationship is an opportunity to improve their experience. Offering a 360-degree view of interactions, this solution ensures long-term customer safety, satisfaction and value after product or service purchase. This adaptive and strategic solution offers cross-company scalability and enormous data volume automation analytics, tracking and reporting capabilities to ease campaign management.

Built on Pega Platform from Pegasystems AAEA leverages AI technologies to execute decision strategies that meet customer expectations and align to airline operations. By seamlessly combining data from operations, customer service, marketing and sales, airlines are empowered to provide a seamless and improved customer experience while ensuring optimal operational efficiency. The results are streamlined operations, enhanced customer experiences and better business decisions.

Accenture Home Buying Blockchain Solution

Accenture’s Home Buying Blockchain Solution highlights the power of Pega in the emerging ecosystem of blockchain. Pega serves as the application layer to these blockchains that blockchains manage the exchange of property and fulfillment of contracts by stewarding data, guiding user experience, and incorporating intelligence to help prospective buyers make better purchase decisions.

Bringing the innovative capabilities within Pega decision engine directly to your customers, ICE is creating exceptional user experiences with AI and extended reality. This immersive technology provides intelligent customer engagement with your products and services, customized upsell opportunity and accelerates customer growth and sales productivity.

Accenture Insurance Customer Insights Solution

Accenture’s comprehensive product management insurance processing comes together with Pega’s powerful Omni-channel UI, customer service, and Next-Best-Action Underwriting capabilities to render a superior experience for insurance customers. Driving revenue and speed to market, this integrated, end-to-end solution provides critical capabilities for insurance providers.

Connected Care Management

Facing growing market demands, life sciences companies are turning to digital to implement and manage critical solutions and programs effectively. With Pega Care Management, easily expedite access and communication connecting providers and patients in therapeutic solutions.

To help Communication Service Providers (CSPs) take the first step in transforming into an AI and analytics-driven business with minimal impact and risk, Accenture and Pega have created Intelligent Customer Decisioning as a Service. Designed to quickly execute advanced marketing strategies without disrupting day-to-day operations or requiring additional resources, this solution has been proven to improve customer retention, acquisition and revenue optimization.

Network Deployment Optimizer Solution (NDO)

This Accenture offering is a powerful, holistic BPM solution to support telecommunications providers in the industrialization of their network planning and deployment phase. Built on Pega’s platform, this solution manages roll-out processes and monitors KPIs and SLAs with workflow automation, reporting and monitoring. Providers can track real-time, improve time to market and governance, increase standardization and orchestration, enhance risk reduction and reduce costs and B.O. activities with dismissal of legacy data sources.

Pega Omnichannel Interactive Banking

Multichannel virtual assistant is bringing real-time personalized advice service and creating an interactive banking experience. With the integration between Alexa/ Tensorflow component and the CDH/ BPM/ RPA Pegasystems modules, the virtual assistant improves the response to customer needs, customer engagement and support with Next Best Action identification, while meeting regulatory compliance and increasing management efficiency.

Upgrade Solutions

Accenture is a global leader in Pega technology with seven consecutive Pega Partner of the Year awards. Accenture offers rapid Pega upgrades through a dedicated Center of Excellence which includes Pega-certified upgrade specialists and provides automation-driven upgrades using a proven methodology. Accenture provides a unique blend of consulting skills during the assessment phase and software development skills during upgrade delivery.

Customer Success

PegaWorld

Pega, Adobe, and Accenture: Delivering a Personalized CX, at Scale

With so much digital “noise,” companies must make the most of every opportunity to connect with customers by solving for individual needs and preferences.

PegaWorld

Filtering Through the Noise: How Next Best Experience Transforms Physician Interactions

During this session, learn how AbbVie analyzed data through a centralized decisioning hub to generate intuitive, insight-driven, connected experiences for its customers, powered by digital innovation.

PegaWorld

The Insider’s View on What It Takes for Successful Digital Transformation in CRM

Come learn from Primerica’s Chief Information Technology Officer on how the organization has made the jump to digital and set up a game plan for future success.

PegaWorld

Leveraging Pega to Rapidly Deploy an Industry-leading Onboarding Application

Learn how the Pega Platform™ with assistance from Infosys and Accenture enabled Sun Life to expand the pilot to a wider audience faster and with more scope.

Evolve for Government: Pega and the post-digital Government: A conversation between Accenture Federal Services and Accenture

Citizens don’t just want more technology in products and services – they want technology that is more human-centered and automated, providing them with greater control of how they interact with government.

Pega Discover Customer Service Online Summit: Using AI to Bring Customer Service to the Next Level and NASCO

It's not enough to offer good customer service when our customers call us. We have to provide them with the hyper-personalized experiences they demand.

Pega Discover Customer Service Online Summit: Customer Service: Stronger After COVID-19

Learn how Accenture used Pega Customer Service™ capabilities to accelerate digital transformation, improve customer experience, and reduce cost of care.

Pega Discover: One-to-one Customer Engagement Online Summit: Intelligent Personalization: How It Works in the Real World

Learn how Accenture is upgrading traditional “push” technologies by unifying the stack, integrating real-time decisioning, and applying contextual next best actions during each interaction.

15 Days to 15 Minutes: How CYBG Revolutionized Their Customer Onboarding Process

When CYBG divested from National Australia Bank, an opportunity to revolutionise Clydesdale and Yorkshire Banks’ customer journeys, from onboarding through retention, presented itself.

Sprint’s Journey from List-Based to Trigger-Based Marketing

In this session, learn how Sprint has transformed how it markets to customers by building a trigger-based marketing capability, that uses a data-driven, outbound marketing next-best-action solution.

The Post-Digital Era: A Discussion with Leaders Who are Building the Next Competitive Edge

Join Accenture for this panel discussion as they explore how leading companies have already started this journey using Pega technology as a foundation to help enable differentiation.

Anthem: The Heartbeat of Customer Service

Join Anthem as they discuss how they have empowered their agents to execute with accuracy and speed and deliver a personalized customer experience that is unmatched in the industry.

How Dell EMC Uses Pega Decisioning

Learn how Dell EMC rapidly deployed Pega on top of a maze of legacy technology, moving from a model of agents manually “pulling” work to the automated routing of work to the most qualified resource.

Etisalat: Transformational Marketing

Discover how Etisalat has driven a 15% increase in revenue by implementing an omni-channel marketing solution.

Tyme Bank: A Next Gen Digital Bank

Learn how Tyme Bank, part of Commonwealth Bank South Africa, is transforming how the industry looks at serving customers with the launch of a low-cost, fully digital and branchless bank that leverages Pega.

Foxtel: Revolutionizing customer retention

Understand how Foxtel is effectively targeting and personalizing their retention offers and providing a consistent message to their customers.

Get more out of Pega with Accenture

Talk to an expert and see how Pega can transform your customer experiences with next-generation software applications and solutions.