Pega Blog

Build for Change®

The next best ideas in digital transformation.

Want continuous improvement? Understand desktop experiences

Nolan Greene

Want continuous improvement? Understand desktop experiences

Banks look to improve customer engagement with AI

Scott Andrick

Banks look to improve customer engagement with AI

Anthony Abdulla

3 ways AI-powered bots can boost email productivity

Employee spotlight: Renée – creativity and innovation architect

Dennis Mercier

Employee spotlight: Renée – creativity and innovation architect

Automation-human partnerships: CX ecosystems of the future

Vince Jeffs

Automation-human partnerships: CX ecosystems of the future

Transparent AI: How business leaders can tackle biases & black boxes

Mariya Yao, CTO and Head of R&D at TOPBOTS

Transparent AI: How business leaders can tackle biases & black boxes

Transform your agent experience by giving them a personal robot

Don Schuerman

Transform your agent experience by giving them a personal robot

Automation Versus RPA: The Robot Wars

Francis Carden

Automation Versus RPA: The Robot Wars

Field service

Dr. Setrag Khoshafian

IoT and digital transformation - Field service

Adaptive digital factory

Dr. Setrag Khoshafian

The adaptive digital factory - Digitizing the supply chain with IoT