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Build for Change®

The next best ideas in digital transformation.

Andrew LeClair

The potential of empathetic AI

Arnold Koudijs

5 ways AI is revolutionizing consumer banking

Rebecca Miller

What robots in the media are missing: empathy

Don't undervalue the human touch in live customer chat

Mitch Mitchell

Don't undervalue the human touch in live customer chat

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David Steuer, Managing Director, Accenture

Technology trends driving digital transformation

Customer satisfaction should drive your field service strategy

Brian O’Hearne

Customer satisfaction should drive your field service strategy

Chatbots: From understanding text to understanding customers

Dr. Andy Lewis

Chatbots: From understanding text to understanding customers

The impact of RPA on customer-facing jobs

Eric Musser

How RPA is impacting the workforce and employment

Automation-human partnerships: CX ecosystems of the future

Vince Jeffs

Automation-human partnerships: CX ecosystems of the future

AI is here. Are you ready for disruption?

Vince Jeffs

AI is here. Are you ready for disruption?

Banks: Don’t be a scrooge with personalized outreach

Monica Hovsepian

Banks: Don’t be a scrooge with personalized outreach

Transparent AI: How business leaders can tackle biases & black boxes

Mariya Yao, CTO and Head of R&D at TOPBOTS

Transparent AI: How business leaders can tackle biases & black boxes