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Build for Change®

The next best ideas in digital transformation.

Andrew LeClair

The potential of empathetic AI

Arnold Koudijs

5 ways AI is revolutionizing consumer banking

Rebecca Miller

What robots in the media are missing: empathy

Want continuous improvement? Understand desktop experiences

Nolan Greene

Want continuous improvement? Understand desktop experiences

Dr. Andy Lewis

To market better, make 2019 “The Year of Predictions”

Start your DPA journey by analyzing workforce productivity

Nolan Greene

Start your DPA journey by analyzing workforce productivity

Don't undervalue the human touch in live customer chat

Mitch Mitchell

Don't undervalue the human touch in live customer chat

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David Steuer, Managing Director, Accenture

Technology trends driving digital transformation

5 complementary technologies that accelerate SFA adoption

Chris Benedetto

5 complementary technologies that accelerate SFA adoption

Anthony Abdulla

3 ways AI-powered bots can boost email productivity

Chatbots: From understanding text to understanding customers

Dr. Andy Lewis

Chatbots: From understanding text to understanding customers

Tournament time: Analytics is the answer

Matthew Nolan

Tournament time: Analytics is the answer