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Build for Change®

The next best ideas in digital transformation.

Andrew LeClair

The potential of empathetic AI

Carolyn Rostetter and Dan Chamberlain

Improve recall management to improve your brand

Arnold Koudijs

5 ways AI is revolutionizing consumer banking

Rebecca Miller

What robots in the media are missing: empathy

Want continuous improvement? Understand desktop experiences

Nolan Greene

Want continuous improvement? Understand desktop experiences

Dr. Andy Lewis

To market better, make 2019 “The Year of Predictions”

Start your DPA journey by analyzing workforce productivity

Nolan Greene

Start your DPA journey by analyzing workforce productivity

Jitesh Rohatgi

Improve member engagement using lessons from clinicians

To cure your ailing wellness programs: personalize

Jitesh Rohatgi

To cure your ailing wellness programs: personalize

How to make customer retention truly simple – for customers and employees

Ken Benner

How to make customer retention truly simple – for customers and employees

Don't undervalue the human touch in live customer chat

Mitch Mitchell

Don't undervalue the human touch in live customer chat

Jitesh Rohatgi

Deepen health plan member connections by delivering personalized experiences