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Build for Change®

The next best ideas in digital transformation.

Mike Asebrook

Contact centers are evolving: 5 capabilities you need now

Andrew LeClair

The potential of empathetic AI

Steven P. Silver

Put owners first: Go beyond digitizing automotive aftersales

Jenna McAuliffe

Facing the ugly truth: Poor customer service comes at a cost

Christine Parker

3 service pain points that make clients want to switch banks

Tom King

To deepen policyholder connections, understand your insured

Bill Marshall

Healthcare customer service gets personal

Arnold Koudijs

5 ways AI is revolutionizing consumer banking

Rebecca Miller

What robots in the media are missing: empathy

Want continuous improvement? Understand desktop experiences

Nolan Greene

Want continuous improvement? Understand desktop experiences

Next Best Action: Why you need it

Mark Davies

Next Best Action: Why you need it

Dr. Andy Lewis

To market better, make 2019 “The Year of Predictions”