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Build for Change®

The next best ideas in digital transformation.

Arnold Koudijs

5 ways AI is revolutionizing consumer banking

Don't undervalue the human touch in live customer chat

Mitch Mitchell

Don't undervalue the human touch in live customer chat

Customer satisfaction should drive your field service strategy

Brian O’Hearne

Customer satisfaction should drive your field service strategy

Automation-human partnerships: CX ecosystems of the future

Vince Jeffs

Automation-human partnerships: CX ecosystems of the future

AI is here. Are you ready for disruption?

Vince Jeffs

AI is here. Are you ready for disruption?

The reboot of sales force automation

Chris Benedetto

The reboot of sales force automation

Choosing between Opaque AI and Transparent AI

Rob Walker

Choosing between Opaque AI and Transparent AI

Setting Attainable Goals for AI in Customer Service

Vince Jeffs

Setting Attainable Goals for AI in Customer Service