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Build for Change®

The next best ideas in digital transformation.

Carolyn Rostetter and Dan Chamberlain

Improve recall management to improve your brand

Don't undervalue the human touch in live customer chat

Mitch Mitchell

Don't undervalue the human touch in live customer chat

blog3.6.18opiodcrisis-021_1

Leveraging digital technology to impact the opioid crisis

Customer satisfaction should drive your field service strategy

Brian O’Hearne

Customer satisfaction should drive your field service strategy

New customer engagement rules: Long-Term equals success

Mike Asebrook

New customer engagement rules: Long-Term equals success

Choosing between Opaque AI and Transparent AI

Rob Walker

Choosing between Opaque AI and Transparent AI

Choreography: Why you’re thinking about customer journeys the wrong way

Steve Rudolph

Choreography: Why you’re thinking about customer journeys the wrong way

Improving the customer experience with messaging apps

Anthony Abdulla

Improving the customer experience with messaging apps

Five great customer experiences

Matthew Nolan

Five great customer experiences

Adopting Patient Centricity at Scale: Creating Synergy for Program Success

Ed Chase

Adopting Patient Centricity at Scale: Creating Synergy for Program Success