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Build for Change®

The next best ideas in digital transformation.

Andrew LeClair

The potential of empathetic AI

Arnold Koudijs

5 ways AI is revolutionizing consumer banking

Dr. Andy Lewis

To market better, make 2019 “The Year of Predictions”

Don't undervalue the human touch in live customer chat

Mitch Mitchell

Don't undervalue the human touch in live customer chat

blog3.6.18opiodcrisis-021_1

Leveraging digital technology to impact the opioid crisis

Chatbots: From understanding text to understanding customers

Dr. Andy Lewis

Chatbots: From understanding text to understanding customers

Tournament time: Analytics is the answer

Matthew Nolan

Tournament time: Analytics is the answer

Banks: Don’t be a scrooge with personalized outreach

Monica Hovsepian

Banks: Don’t be a scrooge with personalized outreach

Choosing between Opaque AI and Transparent AI

Rob Walker

Choosing between Opaque AI and Transparent AI