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Build for Change®

The next best ideas in digital transformation.

Don't undervalue the human touch in live customer chat

Mitch Mitchell

Don't undervalue the human touch in live customer chat

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Leveraging digital technology to impact the opioid crisis

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Carolyn Rostetter

4 critical factors of digital process automation

Pega Infinity

Leanne Russell

Pega Infinity™: Welcome to the next generation digital transformation suite

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David Steuer, Managing Director, Accenture

Technology trends driving digital transformation

Chatbots: From understanding text to understanding customers

Dr. Andy Lewis

Chatbots: From understanding text to understanding customers

The impact of RPA on customer-facing jobs

Eric Musser

How RPA is impacting the workforce and employment

Choosing between Opaque AI and Transparent AI

Rob Walker

Choosing between Opaque AI and Transparent AI

Artificial Intelligence: Correcting an image problem and connecting with customers meaningfully

Lisa Nadile

Artificial Intelligence: Correcting an image problem and connecting with customers meaningfully

 Iot Digital Transformation – Public Sector

Dr. Setrag Khoshafian

Iot Digital Transformation – Public Sector