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Build for Change®

The next best ideas in digital transformation.

Want continuous improvement? Understand desktop experiences

Nolan Greene

Want continuous improvement? Understand desktop experiences

Don't undervalue the human touch in live customer chat

Mitch Mitchell

Don't undervalue the human touch in live customer chat

blog3.6.18opiodcrisis-021_1

Leveraging digital technology to impact the opioid crisis

Automation-human partnerships: CX ecosystems of the future

Vince Jeffs

Automation-human partnerships: CX ecosystems of the future

Transparent AI: How business leaders can tackle biases & black boxes

Mariya Yao, CTO and Head of R&D at TOPBOTS

Transparent AI: How business leaders can tackle biases & black boxes

Choosing between Opaque AI and Transparent AI

Rob Walker

Choosing between Opaque AI and Transparent AI

Field service

Dr. Setrag Khoshafian

IoT and digital transformation - Field service

Adaptive digital factory

Dr. Setrag Khoshafian

The adaptive digital factory - Digitizing the supply chain with IoT