Vodafone: Agile CX transformation through citizen development

Vodafone IT was facing pressure to deliver new solution capabilities, faster, as competition increased. Unable to meet this demand, Vodafone envisioned a platform that would empower business users to “self-serve” and create solutions with minimal IT support.

In this discussion, learn how Vodafone empowered in-house citizen developers to build a guided troubleshooting tool in just 4 months, improving time-to-market by 75% and NPS by 18%.


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