Vehicle maker automates end-to-end warranty management

A leading manufacturer of commercial vehicles and engines’ warranty management technology was anything but cohesive. Legacy applications required manual workarounds. Siloed initiatives were ongoing companywide. And staff operated in firefighting mode, unable to enforce company policy across its third-party network. Even worse, unreliable warranty data couldn’t be used to feed other functions for insight into product or part quality because data from warranty claim, supplier claim, and bench testing performed at the company’s parts return center only existed in silos.

The result? Over 150,000 missed supplier codes in warranty claims processes derailed downstream supplier recovery and the associated revenue.

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