Pega Chat (Data Sheet)
Customers expect live chat as an option on websites and mobile apps to get their questions answered faster than by email and more efficiently than by phone. Customer service, marketing, and sales representatives using separate chat software are disconnected from the rest of their organization.
Unlike other chat software, which can’t share information and processes with the rest of your organization, Pega Chat lets you seamlessly continue or complete a customer conversation with another channel, such as by phone.
The result is a superior omni-channel experience for customers, no matter which channels they choose, resulting in higher customer satisfaction and lower cost of service delivery.
Product Area: Customer Service
Topic: Customer Service
Challenge: Customer Service