Research Report
Digital transformation and COVID-19
COVID-19 has changed the world, setting a new stage of uncertainty. Businesses are struggling to adapt, resulting in flawed customer engagement.
This is also a time of great opportunity through digital transformation. Businesses are more empowered to better serve their customers.
Read our research on COVID-19 to see how organizations are improving customer engagement:
- 54% of businesses feel that they could have done more to support customers during the crisis.
- 61% of businesses feel they learned more about their customers during the crisis than in the previous two years combined.
- 71 % of businesses are now accelerating their digital transformation plans in response to the pandemic.
Read the eBook
Tags
Weiteres Informationsmaterial
Empfohlene Studien und Insights
Neuigkeiten und aktuelle Trends entdecken
Warum Pega?
Eine außergewöhnlich leistungsstarke Software ist nicht das Einzige, was Pega auszeichnet.