PegaWorld 2018: Virtusa – amplifying your customer’s experience by digitizing the core

Stuart Chandler, Senior Vice President – Digital Process Automation (DPA) Practice Virtusa,

Company overview:
Founded in 1996 and headquartered in Massachusetts, Virtusa Corporation (NASDAQ GS: VRTU) has operations in North America, Europe, and Asia. Virtusa is a global provider of end-to-end digital transformation and information technology (IT) outsourcing services that accelerate business outcomes for Global 2000 companies and leading software vendors in Banking and Financial services, Insurance, Healthcare, Telecommunications, Travel, Manufacturing, Technology, and Media & Entertainment. Using a combination of digital strategy, digital engineering, business process re-engineering, and platform modernization services, Virtusa helps clients execute successful end-to-end digital business transformation initiatives. Virtusa does this by engaging clients to re-imagine their business models to improve competitiveness in a digital business environment through developing distinctive digital consumer experiences, and rationalizing and modernizing their IT application infrastructure.

Digital Process Automation (DPA) represents a significant shift in organizations’ culture towards business transformation, and has evolved into a greater impactful element to businesses today. At Virtusa, we view DPA not just as a tool to automate labor intensive tasks, but as a way to truly enable digital transformation. We focus on helping brands deliver the best customer experience by harnessing the power of DPA and our global delivery footprint.

Virtusa, a PegaWorld Diamond Sponsor, will showcase our expertise to ‘Amplify customer’s experience by digitizing the core.’ The three levers that make this possible are Artificial Intelligence to gain contextual awareness, Automation to build intent-driven smart processes, and incorporating Security design.

We’ve helped leading companies across the globe accelerate business outcomes. Attend our breakout session to learn more on how we can partner with you on your transformation journey.

Virtusa Sessions

Healthcare provider operations transformed – powered by PEGA, robotics and workflow intelligence
A leading healthcare provider is teaming up with Virtusa on a multi-phase journey to transform their provider operations and applications. The Provider Lifecycle Management (PLM) solution by Virtusa is simplifying provider onboarding, provider roster processing, CAQH integration, credentialing and configuration. The client has been able to accelerate onboarding by removing latency, automating manual functions, achieving and adhering to compliance requirements, and improving customer experience.

Come attend this session, led by Baskar Mohan, Senior Director of Client Services, to gain unique insights into:

  • Workforce intelligence powering real productivity.
  • Virtusa’s PLM application modernizing all aspects of your complex provider relationships.
  • Deployment of robotics to automate manual functions.
  • Successful use of agile methodologies.

Virtusa Demos

We are showcasing multiple solutions aimed at helping you solve business challenges and ace your customer experience story. Join us in the Tech Pavilion for the following demos.

Virtusa Logistics Decisioning: The Virtusa Logistics Decisioning demo will provide insights on how to solve a simple customer question, “Where is my Order?" Challenging and complex business environments struggle with logistics, orchestrating the value chain, and giving the business clear visibility into where a customer’s order is and what the status is.

Virtusa Implementation Health and Maintenance Program: Are your programs reusable? Are you happy with time-to-market for new capabilities? A unique view of your platform through our proprietary assessment tool provides a strategic heatmap identifying key areas of Pega implementation. Reporting capabilities provide a detailed set of adjustments and recommendations to achieve optimal business value.

Virtusa Siebel/SFDC CRM Conversion to Pega 7: Stepping into Pega SA from Siebel or SFDC solution can be daunting, but with Virtusa’ s proprietary methodology and toolset examining the existing implementation, organizations can properly size, plan, and execute the “lift and shift” of their capabilities while protecting key assets and adopting more capabilities of Pega platform.

Virtusa Pega Collections Accelerator: Don’t leave money on the table! Increase your collection rate and do it right within the new regulatory requirements. Drive focused collections with integrity and regulatory responsibility using innovative AI.

Provider Lifecycle Management: Virtusa’s proven Provider Lifecycle Management (PLM) solution drives network growth and quality for your customers and provider network. By addressing challenges in prospecting, contracting, credentialing, primary source of verification (PSV), pricing configuration, and e-signature, you can achieve excellence. Unique engineering strategies dealing with massive data loads ensure the high-quality data your network deserves.

Cognitive Intake: With advances in optical character recognition, natural language processing and AI along with the ever-expanding data sources, Virtusa’ s cognitive PV intake solution provides the edge companies need in the pharmacovigilance market. Its decision-based technology configured within Pega platform is created and structured for rapid configurability to meet compliance requirements.

Learn more:

  • Visit Virtusa at Booth 4 at PegaWorld 2018 to learn how to amplify your customer’s experience by digitizing the core.
  • See why Virtusa DPA is the key to winning in the digitally connected world.
  • Learn how Virtusa delivers targeted business outcomes through differentiated solutions by leveraging our proven platforming methodology, domain expertise and technology innovation.


  • Industry Group: Branchenübergreifend
  • Thema: Pega-Plattform
  • Thema: PegaWorld

About the Author

As Senior Vice President and Global DPA Head at Virtusa, Stuart Chandler, has more than 25 years of specialized experience in business process technology, advising Fortune 500 companies around the globe on platforms to accelerate into the new digital world.