Infosys: Navigate your digital transformation with Infosys and Pega

Himanshu Arora,

Infosys Digital Process Automation helps clients transform customer experience and simplify business operations. We leverage Pega to build digital business platforms for the future by reimagining business processes, energizing legacy systems, and accelerating business outcomes. Infosys is a strategic and trusted Pega platinum partner, helping clients who are embarking on their digital journey achieve arobust digital process automation ecosystem. Since 2006, Infosys’ strong partnership with Pega has delivered multiple innovative transformations for Fortune 500 companies.

Infosys takes pride in our strong Pega credentials, solutions, and accelerators to empower global enterprises to achieve their business vision by bringing robust customer ecosystem experiences to life with innovative and creative solutions based on actionable data insights. We have transformed our dedicated Pega Centre of Excellence from a traditional BPM to a Digital Process Automation practice by stitching services across BPM, case management, real-time decision making, robotics, AI and ML. With our new-age digital business automation service offerings, we are able to help customers quickly navigate through their digital transformation requirements.

Infosys Sessions at PegaWorld

Navigate Your Next with Intelligent Experience-Driven Digital Platform

Today’s customers want fast, accurate, and intuitive service interactions. Hear how Infosys is partnering with Telenet in reinventing their customer experience across all touch points. A new digital platform for driving hyper-personalized customer engagement and operational efficiency is underpinned by real-time, contextual customer data to deliver differentiated experiences.

Demos and Solutions

Join us in the Tech Pavilion and hear from Infosys innovation experts on next-gen digital solutions in AI, data analytics, customer experience, and operations.

Our focus theme this year is Navigate your Digital Transformation. Our showcase will cover the best practices we employ and success stories of how we have enabled organizations to transform their business to accelerate growth, thus driving superior customer engagement and optimizing processes. We look forward to showcasing key solutions in areas of navigating digital transformations:

  • Transforming Digital Customer Service: Build enriching experiences using customer journeys, personalized marketing, channel-less customer service, real-time decisions, and conversational UIs. Infosys has showcase solutions for omni-channel customer experience for telcos, insurance, and digital banks.
  • Digitizing operations: Leverage Pega to build highly efficient and automated digital operations and plug white space between ERPs. Infosys showcase solutions in these areas include: Intelligent SAP++ with DPA; Regulatory Compliance Hub for Bank Mid-office; and Utilities Platform.
  • Building digital business platforms of the future: See how Pega can be leveraged for building platforms for deep, complex, mission-critical business capabilities like claims office, agent onboarding, loan origination for auto finance, platform, and unified healthcare hub for payers.
  • Pega Agile delivery at scale: Visualize how Infosys can accelerate speed-to-market and ensure Agile at scale for Pega initiatives using Infosys DevOps platforms and Live Dev Assist.

Visit us at Booth #6 in the technology pavilion to learn more on how Infosys and Pega’s successful partnership drives flawless customer experiences and empowers global enterprises to achieve their business vision.

Learn More:

  • Learn about Digital Process Automation and how Infosys’ suite of software and services, together with a rich partner ecosystem, helps companies drive greater business efficiency and deliver world-class customer service.
  • Connect with Infosys at


  • Thema: PegaWorld
  • Herausforderung: Operative Leistungsfähigkeit

About the Author

Sr. Director – Sales and Digital Transformation Advisor, Infosys