PegaWorld iNspire 2020 agenda

Revolutionizing customer relationships. Streamlining service. Working smarter. Building apps faster. Join us at PegaWorld iNspire to find out how top companies do all this and more - and get practical insights you can put right to work.

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Customer Case Study

Next-Generation Customer Care: Using AI for Personalized, Holistic Support

DATE TBD

Three years ago, UnitedHealthcare (UHC) launched a concierge customer service program to serve its fastest growing, most competitive market. Now, discover how this patented and award-winning program, Navigate4Me, is using wearable devices data and AI to provide...

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Customer Case Study

Procter & Gamble: Achieving Digital Transformation and Speed to Market

DATE TBD

The Procter & Gamble Company is one of the world's largest consumer goods companies. The brand's product portfolio includes beauty, health, fabric, home, baby, feminine, family, and personal care products. P&G is rapidly...

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Customer Case Study

Sainsbury’s: Putting Customers at the Heart of Everything We Do

DATE TBD

Sainsbury's, one of the U.K.'s largest retailers, deployed Pega to handle complaints and inquiries across its contact centres and stores, to create a consistent and frictionless experience for customers. At the same time, Sainsbury's merged...

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Customer Case Study

How Unilever Transformed New Vendor and Customer On-Boarding for Unified User Experience and Orchestration

DATE TBD

Unilever is a global household name making many of world's favorite brands. However, the organization's processes and systems are quite disparate and pose significant challenges in driving efficiency. The scale of data management...

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Customer Case Study

Scaling Pega to Do What Could Not Be Done

DATE TBD

Scaling Pega allows Sanofi to bring digitalization to patient support teams and patients in smaller markets that tend to receive less technology investment.

Learn how to plan for scaling Pega applications, and...

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Customer Case Study

Orchestrating Collaboration with the Pega Platform

DATE TBD

Collaboration platforms and rules engines make interesting partners. Working together, they can embed communication and collaboration events in a business workflow – resulting in faster case closure, quicker decisions, and a superior...

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Customer Case Study

Google Assistant Drives Voice-Controlled DPA with Pega

DATE TBD

Google provides service to millions of Internet users around the world—The Google NetDeploy team operates network reliably at scale, and helps keep it all humming.  In this session we will  focus on...

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Customer Case Study

Person-Centric Claims Processing and Healthy Outcomes at Anthem

DATE TBD

Anthem has embarked on a journey to reduce friction in claims processing for customers, providers, and employees with regard to their health plans – one that has already delivered millions of dollars in savings...