PegaWorld iNspire 2020 agenda

Revolutionizing customer relationships. Streamlining service. Working smarter. Building apps faster. Join us at PegaWorld iNspire to find out how top companies do all this and more - and get practical insights you can put right to work.

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Customer Case Study

Next-Generation Customer Care: Using AI for Personalized, Holistic Support

DATE TBD

Three years ago, UnitedHealthcare (UHC) launched a concierge customer service program to serve its fastest growing, most competitive market. Now, discover how this patented and award-winning program, Navigate4Me, is using wearable devices data and AI to provide...

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Customer Case Study

HomeServe’s Regulatory Transformation: Doing the Right Thing for Customers on Pega Cloud

DATE TBD

HomServe is a leading U.K. home emergency assistance group which puts customers at the centre of everything it does. The organization is enabled by Pega Cloud across underwriting, products, service, sales, claims, and marketing. In this session,...

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Customer Case Study

Procter & Gamble: Achieving Digital Transformation and Speed to Market

DATE TBD

The Procter & Gamble Company is one of the world's largest consumer goods companies. The brand's product portfolio includes beauty, health, fabric, home, baby, feminine, family, and personal care products. P&G is rapidly...

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Customer Case Study

VIVAT Aligns Culture, Structure, Customer, and Pega Technology for Accelerated Transformation

DATE TBD

In the quest to becoming a digital, customer-centric insurer, VIVAT has deployed Pega as a digital process automation and customer engagement platform in all lines of its business. Currently Pega supports three LOB’s: contact center, financial...

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Customer Case Study

Toyota Finance Australia: Our Digital Transformation Journey, Powered by Pega CRM on Pega Cloud

DATE TBD

Toyota Finance Australia (TFA) is on a 3-5 year journey to implement Pega CRM (Marketing Automation, Sales Automation, KYC/CLM,Customer Service) in the Pega Cloud to address changing customer buying experiences and regulatory compliance...

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Customer Case Study

American Airlines Customer 360: How Pega Helps Personalize the Flight Customer’s Journey

DATE TBD

The vision of American Airline's 360 program is to build a complete view of the customer’s journey. Airlines have so much customer data, but many find it challenging to use effectively in real time....

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Customer Case Study

Sainsbury’s: Putting Customers at the Heart of Everything We Do

DATE TBD

Sainsbury's, one of the U.K.'s largest retailers, deployed Pega to handle complaints and inquiries across its contact centres and stores, to create a consistent and frictionless experience for customers. At the same time, Sainsbury's merged...

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Customer Case Study

Scaling Pega to Do What Could Not Be Done

DATE TBD

Scaling Pega allows Sanofi to bring digitalization to patient support teams and patients in smaller markets that tend to receive less technology investment.

Learn how to plan for scaling Pega applications, and...