PegaWorld iNspire 2020 agenda

Revolutionizing customer relationships. Streamlining service. Working smarter. Building apps faster. Join us at PegaWorld iNspire to find out how top companies do all this and more - and get practical insights you can put right to work.

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Customer Case Study

Next-Generation Customer Care: Using AI for Personalized, Holistic Support

DATE TBD

Three years ago, UnitedHealthcare (UHC) launched a concierge customer service program to serve its fastest growing, most competitive market. Now, discover how this patented and award-winning program, Navigate4Me, is using wearable devices data and AI to provide...

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Customer Case Study

Digital Transformation in the Midst of a Highly Competitive Market

DATE TBD

Due to competition from industry giants and renowned regional powers, Blue Shield of California (BSC) has embarked on a digital transformation journey. Hear how BSC is lowering its cost per customer, all while growing in the...

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Customer Case Study

Citizen Development at Ford Motor Company: Harnessing the Power of Pega Across the Enterprise

DATE TBD

Ford Motor Company supports business users across the enterprise, creating tracking applications for internal use for its 155,000 employees. However, an end-of-life situation presented Ford with a challenge: the brand needed to provide the same – if...

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Customer Case Study

Procter & Gamble: Achieving Digital Transformation and Speed to Market

DATE TBD

The Procter & Gamble Company is one of the world's largest consumer goods companies. The brand's product portfolio includes beauty, health, fabric, home, baby, feminine, family, and personal care products. P&G is rapidly...

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Customer Case Study

Sainsbury’s: Putting Customers at the Heart of Everything We Do

DATE TBD

Sainsbury's, one of the U.K.'s largest retailers, deployed Pega to handle complaints and inquiries across its contact centres and stores, to create a consistent and frictionless experience for customers. At the same time, Sainsbury's merged...

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Customer Case Study

Scaling Pega to Do What Could Not Be Done

DATE TBD

Scaling Pega allows Sanofi to bring digitalization to patient support teams and patients in smaller markets that tend to receive less technology investment.

Learn how to plan for scaling Pega applications, and...

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Customer Case Study

Orchestrating Collaboration with the Pega Platform

DATE TBD

Collaboration platforms and rules engines make interesting partners. Working together, they can embed communication and collaboration events in a business workflow – resulting in faster case closure, quicker decisions, and a superior...

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Customer Case Study

Digital Transformation at Bradesco Seguros: Optimizing Microjourneys to Improve Provider Operations

DATE TBD

For healthcare payers, provider (supplier) relationships are key to financial success. Bradesco Seguros accepted the challenge of digitally transforming its decade-old healthcare provider/supplier enterprise systems and processes. In a year, the brand retired the old system and...