Session: Customer Case Study

Order Automation Goes Global at Vodafone Business

Date and Location

June 3, 2019, 3:30PM - 4:15PM
Chairman's Ballroom 357


  • Marco Valdivia
    Senior Programme Manager
  • Sergio Romeo
    Domain Technical Architect - Order Management

Enterprise orders for the world's largest multinational companies can be complex and long running. Vodafone implemented a flexible system using Pega that reduced order fallout and cycle time (by up to 30%) and synchronized delivery. The solution is the foundation for a single order management platform which could be used in multiple markets. Pega removes manual reporting and processes and puts Vodafone fully in control of order creation & delivery.
B2B revenues and profit are critical to achieving ROI on Network investments. Vodafone have innovated to reduce the cost to serve in a way which can serve both existing and future network technologies, giving business users control of product configuration whilst managing delivery in a controlled and structured way.