Session: Customer Case Study

Innovation@Scale - Highmark's framework for de-risking innovation, building great products and transforming healthcare

Date and Location

June 4, 2019, 3:30PM - 4:15PM
Chairman's Ballroom 359


  • Paul Jones
    Vice President, Clinical Systems
    Highmark Health Solutions

Highmark Health Solutions sponsored a Pega Catalyst engagement for three months that explored different ways to digitally transform their end-to-end innovation and software delivery operating model. Together HMHS and the Pega Catalyst team designed a 6-step model called Innovation@Scale that includes structured problem solving, design thinking, prototyping and business experimentation tools and techniques. Each of these tools are integrated into the model to deliver optimal results. Innovation@Scale supports a larger clinical transformation at HMHS.