Session: Customer Case Study

Digital Transformation at Scale - Liberty Global explains how they are Transforming in multiple regions at the same time

Date and Location

June 3, 2019, 1:30PM - 2:15PM
Premier Ballroom 315 Mon


  • John Walsh
    Head of Pega COE
    Liberty Global
  • John Farkas
    Agent Tools and A.I. Technical Manager
    Liberty Global
    Liberty Global

Two years ago Liberty Global (LG) began an ambitious program to digitally transform its operations in a turbulent market with a rapidly changing regulatory landscape - across 12 different countries and 5 different brands.
Hear how LG’s Pega Centre of Excellence is central to the approach of maximising re-use & improving the time to value for all of their brands. Learn how their approach of deploying Pega as a fast and agile customer engagement layer without having to replace entire stacks of legacy software, is breaking IT taboos within the communications industry.