Senior Vice President Global HR ServicesDeutsche Telekom
Program Lead - HR DigitalizationDeutsche Telekom
Head of Technology Business SolutionsDeutsche Telekom
Deutsche Telekom's Global HR Shared Services are undergoing a Digital Transformation based on PEGA as one crucial foundation pillar. They are not only changing the way they conceive HR services, but they are revamping the entire E2E value chain for services they provide to their clients - the employees and contractors working for DT. They are building a customer-centric digital HR interaction service for more than 170k European customers within the DT group, supporting >400 local requirements - legal specialties, HR products and processes. They will share their insights into how they enabled themselves to design and roll-out this new service concept and plan to make it the backbone of their Digital Transformation.