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Aufzeichnungen von der PegaWorld 2018

Die PegaWorld 2018 ist auf verschiedene Branchen, Produkte und eine Vielzahl topaktueller Themen ausgerichtet und bietet für jeden etwas. Sehen Sie sich die Aufzeichnungen der diesjährigen Veranstaltung an.

Customer Case Study

ACSO is a nonprofit organization focused on supporting clients in, or at risk of, falling into the criminal justice system. Our objective is to...

Customer Case Study

We are continuing the evolution at Cisco to deliver world class customer service. We started with Digital Agents to automate work, used Decisioning to...

Customer Case Study

OCBC is obsessed with elevating the customer experience. The Bank's Pega applications, built with a strong UX foundation, are essential in...

Customer Case Study

Rabobank is on mission: to consolidate systems across four lines of business and two countries through a single, unified CRM platform for marketing,...

Customer Case Study

Fifth Third Bank has a vision: redefine the future of marketing - now - in order to effectively meet ever-evolving customer needs. To make this a...

Customer Case Study

In today’s complex and data rich service landscape, providing service excellence to the millions of Blue Cross Blue Shield Customers (BCBS), Members...

Customer Case Study

Ok Google!… Are you ready to learn how Google uses Pega to innovate their end-to-end life-cycle of transactional work, moving towards a stateless...

Spark Talk

Considering how quickly technological advances and communication preferences can change, how will this impact the world of Customer Service by the...

Spark Talk

Every single marketer and customer service leader alike proclaims that their goal is to be relevant, real-time, omni-channel and contextual. But what...

Spark Talk

The E.U.'s General Data Protection Regulation (GDPR) is here - and it’s for real. Effective May 25, 2018, the GDPR is a new global issue, with an...

Spark Talk

A satisfied customer is not a loyal customer. It takes a predictive and consistently positive customer experience to turn a random customer into a...

Sponsored

Learn how Tyme Bank, part of Commonwealth Bank South Africa, is transforming how the industry looks at serving customers with the launch of a low-cost...

Sponsored

Client lifecycle management (CLM) is increasingly difficult in today’s business environment, driven by speed to market requirements, regulatory...

Sponsored

AGCS along with Infosys as its strategic IT partner is transforming claims as a strategic function by digitizing, automating and rationalizing legacy...

Sponsored

In partnership with Capgemini, Cisco has transformed its service business operations by digitizing the supply chain, simultaneously improving Service...
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