Carnival Cruise Lines
Carnival Corporation & plc, the world's largest leisure travel company, provides travelers around the globe with extraordinary vacations at an exceptional value. The company's portfolio of global cruise line brands includes Carnival Cruise Line, Fathom, Holland America Line, Princess Cruises and Seabourn in North America; P&O Cruises (UK) and Cunard in Southampton, England; AIDA Cruises in Rostock, Germany; Costa Cruises in Genoa, Italy; and P&O Cruises (Australia) in Sydney. Additionally, Carnival Corporation owns a tour company that complements its cruise operations: Holland America Princess Alaska Tours in Alaska and the Yukon.
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Industry: Other Industry
Product Area: Customer Service
Challenge: Customer Service