• Business Agility, Legacy System Innovation | Customer Service

    Alfa-Bank: 4x Reduction in Servicing Time

    By using Pega’s Direct Capture of Objectives (DCO) tool and use of a more Agile methodology to take advantage of the ability to rapidly deploy new functionality, the bank was able to significantly increase speed to market.

  • Customer Service | Customer Service

    American Express übertrifft die Erwartungen seiner Kunden.

    Pega helped American Express build a platform designed to exceed customer expectations; the results, satisfaction increased 300% and spend increased 10%.

  • Customer Service | Customer Service

    American Express übertrifft die Erwartungen seiner Kunden.

    Pega helped American Express build a platform designed to exceed customer expectations; the results, satisfaction increased 300% and spend increased 10%.

  • Customer Service, Operational Excellence | Platform

    ANZ transformiert mit Pega den globalen Geschäftsbetrieb.

    To drive ANZ’s super-regional strategy, they implemented nine Pega applications across 11 geographies, covering 3,000 users who are managing over five million customer interactions a year.

  • Customer Service, Operational Excellence | Platform

    ANZ transformiert mit Pega den globalen Geschäftsbetrieb.

    To drive ANZ’s super-regional strategy, they implemented nine Pega applications across 11 geographies, covering 3,000 users who are managing over five million customer interactions a year.

  • Customer Service, Operational Excellence | Platform

    ME wird zur besten digitalen Bank Australiens

    Sehen Sie, wie es der ME Bank gelungen ist, mit der Pega 7 Plattform ihre Strategie zu transformieren, Bearbeitungszeiten zu verkürzen und so zur besten digitalen Bank in Australien zu werden.

  • Operational Excellence, Customer Service | Customer Service

    HSBC: Kunden global bedienen und lokal überzeugen.

    HSBC sought ways to standardize operations so their clients would receive the same attention and feel that is expected of a local bank.

  • Operational Excellence, Customer Service | Customer Service

    HSBC: Kunden global bedienen und lokal überzeugen.

    HSBC sought ways to standardize operations so their clients would receive the same attention and feel that is expected of a local bank.

  • Client Onboarding, Business Agility | Sales Automation

    IHS Markit: Easing KYC for Thousands of Banks

    To power kyc.com, Markit and Genpact decided to use Pega 7 Case Management and CRM to manage the creation and maintenance of its KYC and FATCA profiles. This has resulted in speed to market when incorporating new jurisdictions, financial institutions, and end customers.

  • Operational Excellence, Workforce Optimization | Platform

    Işbank optimiert über 500 Prozesse und steigert so die Effizienz im Unternehmen um mehr als 30 %

    Işbank used Pega’s Build for Change® technology to streamline application development by 60%, allowing them to build 14 applications in two years.