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Principal Service Reliability Engineer

Job Category: Product Engineering
Location: India - Telangana - Hyderabad
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Meet Our Team:

We are the Launchpad Service Reliability Team who ensure our clients have a premier user experience. We ensure end-to-end reliability, performance, and efficiency of the entire microservice based ecosystem. Our domain encompasses overseeing the CI/CD pipeline, ensuring high availability, swift incident response, and proactive optimization of system performance.  This team works 24X7 and operates across the world in follow the sun model. This team works directly with clients, internal teams and stakeholders to achieve the common goal of client success.

Picture Yourself at Pega:

This is a key hands-on technical role within Pega’s Launchpad Engineering team. Launchpad is Pega’s new B2B SaaS application development platform that takes speed, flexibility, full visibility, and control to the next level. As a founding member of this new team, you will form the basis that the entire team is built upon and establish the best practices that drive our service reliability as our Launchpad business grows quickly. The SRE Engineer will play a crucial role in enhancing the reliability, quality and efficiency of our services, directly impacting customer satisfaction and the overall success of the Pega Launchpad product. 

What You'll Do at Pega:

As a Principal Service Reliability Engineer, you are recognized as an engineering authority, with extensive practical experience, strong debugging skills, a meticulous peer reviewer, possessing leadership skills, creative in coming up with innovative approaches, conducting tactical execution plans, and sharing expertise.

System Reliability and Incident Management: Ensure the reliability, availability, and performance of services. Respond to, troubleshoot, and resolve service outages or degradation. Lead post-incident reviews and drive root cause analysis and mitigation. 

Monitoring and Performance Tuning: Develop and maintain advanced monitoring and alerting systems to detect and mitigate issues proactively. Continuously measure and optimize system performance, identifying bottlenecks and points of failure. 

Continuous Improvement: Advocate for and implement changes to improve system reliability and scalability. Innovate new ways to manage and automate operations tasks. 

Collaboration and Advocacy: Work closely with development teams to incorporate best practices and influence architecture, code health, and operational processes. Promote a culture of shared responsibility for production stability and performance.  Integrate SRE principles into the engineering workflow

Capacity Planning and Scalability: Forecast and plan for the infrastructure needs. Implement scalable systems and resource allocation strategies to handle growth and peaks in demand. 

Documentation and Knowledge Sharing: Create and maintain detailed documentation of the systems, processes, and procedures. Facilitate knowledge sharing through regular technical presentations and training sessions. 

Who You Are:

  • You are an engineer with compelling Cloud Operations background, having deep technical knowledge about cloud-native infrastructure and application-level troubleshooting. You read up on best practices constantly. 
  • You can put Customer Success at the first place and be able to translate customer expectations into actionable operational and proactive tasks. 
  • Proven professional and technical expertise in an enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer service
  • You are self-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skills
  • You work well with cross-functional global teams 
  • You have demonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirements
  • Comfortable working in a fast-paced, enterprise environment

What You've Accomplished:

  • Proficiency in systems engineering (7+ years), with a strong understanding of networking, databases, and cloud services. 
  • Experience with microservices architecture with Kubernetes
  • Expertise in software development 
  • Knowledge of one or more programming languages (e.g., Java, Kotlin)
  • Experience with automation and configuration management tools. 
  • Strong background in designing and operating large-scale, distributed systems. Experience with monitoring and observability tools (New relic, Grafana), and version control systems (Git).
  • Strong analytical and troubleshooting skills, with a proactive approach to problem-solving. 
  • Excellent communication and collaboration abilities. 
  • Familiarity with continuous integration/deployment processes and monitoring tools. 
  • Ability to handle pressure and critical situations with a calm and focused approach. 
  • AWS Certification and Certified Kubernetes Administrator is an added advantage.

Pega Offers You:

  • Gartner Analyst acclaimed technology leadership across our categories of products
  • Continuous learning and development opportunities
  • An innovative, inclusive, agile, flexible, and fun work environment
  • Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company


Job ID: 20752

Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.

We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!

As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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