• Customer Service, Operational Excellence, Customer Loyalty | Marketing

    Royal Bank of Scotland Group: Delivering Personalized Customer Experiences

    Having re-built its customer approach around the concept of what it calls “Personology,” RBS now presents relevant content to customers in real-time, across both inbound and outbound channels.

  • Customer Service, Workforce Optimization | Operations

    Safelite Eliminates Paper for Technicians in the Field

    Safelite Auto Glass leveraged Pega Mobility to create a Field Serivce software that eliminated paper, utilized digital customer service, and increased efficiency.

  • Customer Retention | Marketing

    Sprint: Achieving World-Class Retention in Record Time

    In just 90 days Sprint implement Pega’s Marketing for Communications solution, leveraging predictive and self-learning analytics and prebuilt retention processes, to identify customers at risk of churn and proactively provide personalized retention offers.

  • Workforce Optimization, Legacy System Innovation | Platform

    The State of Maine Embraces the Pega Cloud to Optimize Citizen Services

    The State of Maine leveraged Pega Platform to enhance citizen services and increase application development productivity by 90%.

  • Client Onboarding | Sales Automation

    SunTrust Bank: Online customer onboarding grows 400%.

    Using Pega, SunTrust’s online new account opening operations are far more efficient, delivering profitability and a superior customer onboarding experience—with just an eight month implementation time.

  • Customer Retention, Legacy System Innovation, Customer Service | Customer Service

    TalkTalk: Leading a Consumer Revolution

    TalkTalk deployed Pega Customer Service for Communications, introducing case management, industry service cases, and Next-Best-Action for customer service.

  • Operational Excellence | Platform

    TD Bank Financial Group: Increased Resolution Speeds by 70%

    With Pega, TD Visa created a full servicing solution that wraps around a new core processing platform to streamline disputes activity from the call center straight through to the back office.

  • Customer Service, Operational Excellence | Sales Automation

    Telecom Italia: Unifying the B2B Customer Experience

    With the Pega solution, Telecom Italia is now able to go to market more aggressively with dozens of new integrated offers.

  • Customer Service, Operational Excellence | Customer Service

    Telerx Builds Ultimate Security Into its New Platform

    Learn how Telerx leveraged Pega's solutions to improve their customer service platform and increase efficiency while complying with federal regulation

  • Customer Service, Operational Excellence | Operations

    Telstra: Complex B2B Provisioning in 8 Instead of 80 Days

    Learn how Pega helped Telstra simplify business processes and streamline enterprise work management, reducing their service cycle by 70%.