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Customer Case Studies

Big brands, big wins

From flawless customer engagement to operational excellence, Pega empowers the world’s leading companies to achieve breakthrough results.

Using Pega solutions, BT has also shifted responsibility into the hands of the business users to put customer needs at the center of decision-making.
Building an integrated quality management system with Pega.
Delivering a modern, unified case management system.
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C3i provides more value for customers.
California generates $2B for citizen services.
Captive lender’s new financing platform supports 225,000 annual loans.
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Carnival Cruise Lines
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Cisco delivers dynamic digital customer engagement.
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Cisco increases resolution speed by 70%.
CNO Financial: Transforming the agent, staff, and customer experience.
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Coca-Cola saved $2.5 million annually in telecommunications.
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Con Edison powers up the customer experience.