• Customer Service, Operational Excellence | Customer Service

    C3i Healthcare Connections: Focusing on the Patient Journey

    Working with Pega, C3iHC implemented a comprehensive patient and healthcare provider solution, with an emphasis on product safety, medical information, patient support, and adherence. Named CaseTrack360, the system enables access to any service through the same platform, from medical information to adverse event reporting.

  • Customer Service | Platform

    California Franchise Tax Board: California Generates $2 Billion for Citizen Services

    Pega was first used to automate paper correspondence processing, and then as the platform used to process all 16 million personal income tax returns for the 2016 tax season, handling as high as 960,000 returns per day.

  • Workforce Optimization, Operational Excellence | Operations

    CareFirst BCBS Speeds Product Builds

    CareFirst selected Pega’s Product Composer System (PCS) for Healthcare to achieve its business goals: improve accuracy, reduce time to market, and decrease the complexity of benefit administration.

  • Operational Excellence, Workforce Optimization | Operations

    Cisco Increases Resolution Speed by 70%

    Enterprise work management with Pega Rules Engine has enabled Cisco to grow in new markets by accounting for local laws and consumer preferences.

  • Customer Service, Operational Excellence | Customer Service

    Cisco Provides World Class Customer Service With Pega

    By Partnering with Pega, Cisco has digitized their customer service function to provide real-time “sense and respond” across their global service chain.

  • Customer Service

    CSAA Insurance Group: Transforming the Customer Experience

    Working with Pega, CSAA consolidated data from multiple policy administration systems, simplified complex internal processes, and created a “single view” of the customer.

  • Operational Excellence, Business Agility, Operational Excellence | Platform

    How the U.K.’s DEFRA Enhanced its Rapid Incident Response

    With Pega’s Build for Change Technology™ and patented specialisation capabilities, DEFRA is able to tailor its own processes, such as managing immunisations for animals and tracking their locations across the country, to address potential incidents more efficiently.

  • Customer Retention | Marketing

    EE Quadruples Successful Offers to Customers

    Learn how EE leveraged Pega Marketing for Communications for customer retention management and to increase customer lifetime value.

  • Customer Service, Operational Excellence | Sales Automation

    Farmers Insurance: Complex Quotes in 14 Minutes Instead of 14 Days

    Leveraging BPM technology from Pega, Farmers took control of its small commercial insurance application process by eliminating the factors that slowed down business. They re-created and streamlined the new business cycle.

  • Customer Service | Customer Service

    Health Alliance Plan: HAP Gives Itself a Health Boost

    Pega helped HAP streamline its entire appeals and grievance lifecycle –from origination to resolution.