Customer Success

Operational Excellence | Operations

Aegis Creates a Next-Generation Underwriting System

Aegis creates a next-generation underwriting system.

Customer Service, Operational Excellence | Customer Service

AEGON Improves Internal Processes to Become a Truly Digital Insurer

Aegon improves internal processes to become a truly digital insurer.

Sales Effectiveness, Sales Efficiency | Sales Automation

AIG Japan: Revolutionizing the Way Insurance is Sold

AIG Japan: Revolutionizing the way insurance is sold.

Operational Excellence | Operations

AIG: One Global Claims Process Specialized by Country

One global claims process specialized by country.

Customer Service, Operational Excellence | Customer Service

Alere Closes Gaps in Member Healthcare

Alere closes gaps in member healthcare.

Business Agility, Legacy System Innovation | Customer Service

Alfa-Bank: 4x Reduction in Servicing Time

By using Pega’s Direct Capture of Objectives (DCO) tool and use of a more Agile methodology to take advantage of the ability to rapidly deploy new functionality, the bank was able to significantly increase speed to market.

Customer Service | Customer Service

American Express Exceeds Customer Expectations

American Express exceeds customer expectations.

Customer Service, Customer Retention | Customer Service

Anthem Creates Next-Generation Service Desktop With Pega Customer Service

Customer Service, Operational Excellence | Platform

ANZ Transforms Global Business Operations With Pega

ANZ transforms global business operations with Pega.

Cross-Selling/Up-Selling, Business Agility, Operational Excellence | Marketing

British Gas: Unified Marketing Unlocks Value

Using Pega Marketing, British Gas mapped out a phased approach to transform its siloed customer decisioning environment to a unified platform for contextual, multi-channel messaging.