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Customer Case Studies

Big brands, big wins

From flawless customer engagement to operational excellence, Pega empowers the world’s leading companies to achieve breakthrough results.

British Gas logo
British Gas reshapes customer loyalty
Using Pega solutions, BT has also shifted responsibility into the hands of the business users to put customer needs at the center of decision-making.
Ford: Driving CX improvements with next-best-action
Foxtel Logo
Foxtel ramps up retention with next best action.
GM delivers exceptional connected experiences everywhere ... One decision at a time
HSBC Australia unifies customer experiences across all platforms.
VodafoneZiggo creates meaningful customer dialogues