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Customer Case Studies

Big brands, big wins

From flawless customer engagement to operational excellence, Pega empowers the world’s leading companies to achieve breakthrough results.

CSAA logo
CSAA transforms the customer experience.
DAK puts faith in customer-focused communication.
DAK transforms to member-centric insurance.
DCU has been able drive efficiency across the organization and create a frictionless experience for its members with Pega.
Dell EMC Logo
Dell EMC uses decisioning to transform work.
Expedia, Inc.
Expedia, Inc.
Extended warranty provider improves productivity 42%.
Giant flooring manufacturer preempts customer impacting events.
Global automaker optimizes auto customer safety.
Pega Platform™ represented an agile approach to the dealer technical support solution.
Great American Insurance
Great American Insurance transforms the customer experience.
Health Alliance Plan
HAP streamlines its entire appeals and grievance lifecycle.