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Customer Case Studies

Big brands, big wins

From flawless customer engagement to operational excellence, Pega empowers the world’s leading companies to achieve breakthrough results.

Expedia, Inc.
Expedia, Inc.
Global automaker optimizes auto customer safety.
Global payments investigation solution across 87 countries
Great American Insurance
Great American Insurance transforms the customer experience.
Health Alliance Plan
HAP streamlines its entire appeals and grievance lifecycle.
John Hancock
John Hancock
Kaiser Permanente
Kaiser Permanented saves $100M over 10 years.
Lloyds Banking Group
Lloyds Banking Group
Major auto manufacturer transforms warranty program.
MGEN's global enterprise transformation.
NASCO unifies data to improve customer service.
OCBC Bank preview card
OCBC reimagines customer engagement.