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Customer Case Studies

Big brands, big wins

From flawless customer engagement to operational excellence, Pega empowers the world’s leading companies to achieve breakthrough results.

Coca-Cola logo
Coca-Cola delivers real results in real-time.
CVS Health
DEFRA enhances its Rapid Incident Response.
Estes freight and logistics advances speed and agility with Pega.
Express Scripts transforms and speeds prescription delivery.
FBI modernizes to address firearm legislation and purchase volumes.
GE Healthcare Logo
GE Healthcare radically improves its service contracts process
Heathrow improves real-time operations.
“We saved five to eight hundred thousand dollars worth of work, that would have accounted for no value to the business. "
IP Australia: Transforming operations and customer service
Işbank optimizes over 500 processes and gains 30% efficiency.
Large Canadian bank rapidly delivers with Customer Decision Hub.