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Customer Case Studies

Big brands, big wins

From flawless customer engagement to operational excellence, Pega empowers the world’s leading companies to achieve breakthrough results.

Bank of New York Mellon
British Gas logo
British Gas reshapes customer loyalty
"Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels."
Fallon Health Logo
Fallon Health
Farmer's Insurance Logo
Farmers delivers complex quotes in 14 minutes (vs. 14 days).
Ford: Driving CX improvements with next-best-action
Foxtel Logo
Foxtel ramps up retention with next best action.
onstar-logo-color
GM delivers exceptional connected experiences everywhere ... One decision at a time
IHS Markit
IHS Markit eases KYC for thousands of banks worldwide.
Nissha logo
Nissha transforms business with shorter time to market.
ocbc-bank-logo-color
OCBC sets new standards for customer accounts.
SunTrust Logo
SunTrust grows online onboarding by 400%.