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Customer Case Studies

Big brands, big wins

From flawless customer engagement to operational excellence, Pega empowers the world’s leading companies to achieve breakthrough results.

Cisco delivers dynamic digital customer engagement.
Dell EMC Logo
Dell EMC uses decisioning to transform work.
Extended warranty provider improves productivity 42%.
Ford: Driving CX improvements with next-best-action
Giant flooring manufacturer preempts customer impacting events.
Global automaker optimizes auto customer safety.
Pega Platform™ represented an agile approach to the dealer technical support solution.
Groupe PSA strengthens customer and partner relationships.
Major auto manufacturer transforms warranty program.
Pega Consulting delivered the FSR and TREAD components in just 14 weeks, despite significant infrastructure issues.
Philips logo
Philips empowers healthcare with connected devices.
Retail warranty provider increases sales with award-winning service.