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Customer Case Studies

Big brands, big wins

From flawless customer engagement to operational excellence, Pega empowers the world’s leading companies to achieve breakthrough results.

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Alere closes gaps in member healthcare.
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AmeriGroup
Anthem's service improves customer retention.
BCBS increases revenue with automation
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Bristol-Myers Squibb
Using Pega solutions, BT has also shifted responsibility into the hands of the business users to put customer needs at the center of decision-making.
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C3i provides more value for customers.
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CVS Health
DAK transforms to member-centric insurance.
EE quadruples successful offers to customers.
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Elisa bridges omni-channel gaps.
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Etisalat combines digital, inbound, outbound, and event marketing.