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Customer Case Studies

Big brands, big wins

From flawless customer engagement to operational excellence, Pega empowers the world’s leading companies to achieve breakthrough results.

ACSO logo
ACSO revolutionizes its view into work with client data.
Air Force Research Lab improves data quality for empowered decision-making.
British Gas logo
British Gas reshapes customer loyalty
British Gas logo
British Gas unlocks value with a unified approach to marketing.
Delivering a modern, unified case management system
California generates $2B for citizen services.
Con-Edison logo
Con Edison powers up the customer experience.
DEFRA
DEFRA enhances its Rapid Incident Response.
FBI modernizes to address firearm legislation and purchase volumes.
Heathrow
Heathrow improves real-time operations.
IP Australia: Transforming operations and customer service
Reinventing and streamlining a massive claims process