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Customer Case Studies

Big brands, big wins

From flawless customer engagement to operational excellence, Pega empowers the world’s leading companies to achieve breakthrough results.

ACSO logo
ACSO revolutionizes its view into work with client data.
Air Force Research Lab improves data quality for empowered decision-making.
Delivering a modern, unified case management system
California generates $2B for citizen services.
DEFRA
DEFRA enhances its Rapid Incident Response.
EE quadruples successful offers to customers.
Elisa logo
Elisa bridges omni-channel gaps.
Etisalat Logo
Etisalat combines digital, inbound, outbound, and event marketing.
Etisalat Logo
Etisalat connects to the customer conversation.
FBI modernizes to address firearm legislation and purchase volumes.
Foxtel Logo
Foxtel ramps up retention with next best action.
IP Australia: Transforming operations and customer service