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Customer Case Studies

Big brands, big wins

From flawless customer engagement to operational excellence, Pega empowers the world’s leading companies to achieve breakthrough results.

Shipping leader overcomes merger-related service challenges.
This auto manufacturer now has a platform for centralized contact information, supplier KPIs, order metrics, and more.
Toyota creates a powerful system to standardize regional workflows.
Pega’s integrated warranty framework provides real-time control and critical linkage between the warranty claim, supplier claim, and bench testing performed at the parts return center.
VW Electrify America gains sales efficiencies through automation.
Wärtsilä optimizes service support with IoT engine data.
Xerox: Delivering world-class mobile customer service.
Digital service log cuts Xerox customer downtime.