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Customer Case Studies

Big brands, big wins

From flawless customer engagement to operational excellence, Pega empowers the world’s leading companies to achieve breakthrough results.

American Express logo
American Express triples customer satisfaction.
CBA Logo
CBA interacts with customers during moments of need.
ANZ logo
ANZ transforms global business operations with Pega.
Alfa-Bank logo
Alfa-Bank decreases servicing time by 400% and improves the client experience.
Santander Logo
Banco Santander Brasil: Delivering exceptional client service, fast
Bank of New York Mellon
BB&T
BB&T
CYBG revolutionises their customer onboarding processes.
Deutche-Bank logo
Deutsche Bank
Fifth Third Bank
Fifth Third Bank redefines marketing through a unified platform.
HSBC
Global payments investigation solution across 87 countries
IHS Markit
IHS Markit eases KYC for thousands of banks worldwide.