Case Study

Safelite Eliminates Paper for Technicians in the Field

Safelite has eliminated in the field. | 3:28

The Organization

A member of the Belron family of companies, Safelite AutoGlass is the leading provider of vehicle glass repair and replacement services to more than 90 percent of U.S. drivers in all 50 states.

The Business Issue

Eliminate paper-based processes and improve real-time communications between dispatchers and technicians in the field.

The Results

Safelite Auto Glass leverages Pega Mobility to provide a seamless, exceptional customer experience, ensuring the customer sits at the center of every interaction. This relentless focus on the service experience has enabled Safelite to improve their Net Promoter Score from 73 to 87, as well as drive greater operational efficiency across their organization.

  • Manufacturing & High Technology
  • Operations

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Pega 7 for Operations

Simplify and automate to reduce costs and improve agility.

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