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Customer Profile

New York Life Insurance

“The single, feature-rich interface simplifies the information gathering process, and we are able to reduce transaction times significantly. Using Pega PRPC for future process related applications will continue to improve and expand our enterprise business capabilities.”

Kevin Kelly Chief Information Officer, Long-Term Care Insurance Business

Featured Resource

New York Life: Building a Customer-Centric Organization

Learn how New York Life worked with Pega to simplify their agent desktop.

About New York Life Insurance

New York Life Insurance Company, a Fortune 100 company founded in 1845, is the largest mutual life insurance company in the United States and one of the largest life insurers in the world. New York Life has the highest possible financial strength ratings currently awarded to any life insurer from all four of the major credit rating agencies: A.M. Best (A++), Fitch (AAA), Moody's Investors Service (Aaa), Standard & Poor's (AA+). Headquartered in New York City, New York Life's family of companies offers life insurance, retirement income, investments, and long-term care insurance. New York Life Investments provides institutional asset management. Other New York Life affiliates provide an array of securities products and services, as well as retail mutual funds.


  • Industry: Insurance
  • Product Area: Intelligent Automation
  • Challenge: Operational Excellence