"Through Pega technology, we're able to enhance our customers' experience and exceed their expectations for service."
Seamless Customer Engagement
A panel of professionals including Jennifer Lavigne of Fallon Health discuss their efforts to connect all the information and systems to meet sales, service, and operations goals.
About Fallon Health
Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of their customers. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, Fallon excels in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation's top health plans, and is accredited by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products.
Product Area: Sales Automation
Challenge: Sales Effectiveness