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Case Study

Commerzbank AG: Increased revenue and customer satisfaction

The Organization

Since taking over Eurohypo, Europe's largest institution specializing in financing real-estate and public-sector projects, Commerzbank has been Germany's second-largest bank and one of the leading banks in Europe. Roughly 36,000 employees, 8,725 of them active outside Germany, look after more than 8 million customers worldwide. Commerzbank sees itself as an efficient provider of financial services for private and business customers as well as for small to medium-sized companies (Mittelstand), but it also serves numerous major corporates and multinationals. For each of its core target groups, it aims to be the 'best bank'.

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  • Operations

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