Connecting Coca-Cola refreshments to its remote workforce
"We want to be really connected to our remote workforce because that’s our front line."
The Business Issue
More than half of Coca-Cola Refreshments’ (CCR) 100,000-plus employees are mobile. To maximize CCR’s business agility and competitive advantage, the company’s remote workforce could not rely on traditional technologies to deliver essential business information.
Pega AMP helped CCR orchestrate a strategic enterprise approach to mobility and enabled the company’s merchandisers and managers to run a real-time, event-driven business. In the process, CCR realized the dividends of increased productivity, cost savings, and rapid responsiveness.
CCR’s mobility initiative and improved employee communication have served as catalysts for deploying further next-generation, real-time mobile applications using a strategic mobility platform. The company’s accomplishments also include:
- Eliminating $2.5 million in expenses for telecommunications annually
- Saving $2.25 million in fuel charges first year
- Reducing expenses by $5 million per year for mileage reimbursement
Industry: Manufacturing & High Technology
Product Area: Platform
Challenge: Operational Excellence