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Case Study

Connecting Coca-Cola refreshments to its remote workforce

"We want to be really connected to our remote workforce because that’s our front line."

The Business Issue

More than half of Coca-Cola Refreshments’ (CCR) 100,000-plus employees are mobile. To maximize CCR’s business agility and competitive advantage, the company’s remote workforce could not rely on traditional technologies to deliver essential business information.

The Solution

Pega AMP helped CCR orchestrate a strategic enterprise approach to mobility and enabled the company’s merchandisers and managers to run a real-time, event-driven business. In the process, CCR realized the dividends of increased productivity, cost savings, and rapid responsiveness.

The Results

CCR’s mobility initiative and improved employee communication have served as catalysts for deploying further next-generation, real-time mobile applications using a strategic mobility platform. The company’s accomplishments also include:

  • Eliminating $2.5 million in expenses for telecommunications annually
  • Saving $2.25 million in fuel charges first year
  • Reducing expenses by $5 million per year for mileage reimbursement

Related Resources

  • How Coca-Cola stays connected to more than 100,000 employees worldwide.

  • See how enterprise-class mobile apps can be designed, built, and deployed in just minutes with Pega.

Pega Platform

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  • Industry: Manufacturing & High Technology
  • Product Area: Platform
  • Challenge: Operational Excellence