• Customer Service, Customer Retention | Customer Service

    Anthem Creates Next-Generation Service Desktop With Pega Customer Service

    With Pega Customer Service, Anthem created Solution Central. Solution Central is Anthem’s new service desktop making it easy for member experience and back office associates to offer a better, more accurate service to Anthem’s customers.

  • Customer Retention | Marketing

    EE Quadruples Successful Offers to Customers

    Learn how EE leveraged Pega Marketing for Communications for customer retention management and to increase customer lifetime value.

  • Customer Retention | Marketing

    Elisa Bridges Omni-Channel Gaps

    Elisa’s vision was to create an omni-channel environment in which each customer interaction was relevant, timely, and consistent – and customers could migrate seamlessly to their preferred channel, without losing context.

  • Customer Service, Customer Retention | Marketing

    Etisalat: Connecting the Customer Conversation

    Seeking new methods to expand marketing offers and services, Etisalat implemented Pega and Accenture’s Intelligent Customer Decisioning as-a-Service solution, which combines Pega® Marketing for Communications and Pega® Customer Decision Hub with Accenture’s consulting, managed services, and deep industry expertise across technology, digital, and marketing.

  • Customer Retention | Marketing

    Oi: Making Complex Marketing Simpler and More Effective

    Oi used Pega Marketing to create one unified, efficient system across 22 operations, 9,000 call center agents, and 1,000 stores, complete with AI-powered next best actions that guide an agent to make the right offer at the right time.

  • Customer Retention | Operations

    QBE Increases New Business and Improves Retention With Pega

    QBE used Pega’s technology to develop an automated process to improve information exchange, transparency, and create a unified desktop to address the needs of its underwriters.

  • Customer Retention | Marketing

    Sprint: Achieving World-Class Retention in Record Time

    In just 90 days Sprint implement Pega’s Marketing for Communications solution, leveraging predictive and self-learning analytics and prebuilt retention processes, to identify customers at risk of churn and proactively provide personalized retention offers.

  • Customer Retention, Legacy System Innovation, Customer Service | Customer Service

    TalkTalk: Leading a Consumer Revolution

    TalkTalk deployed Pega Customer Service for Communications, introducing case management, industry service cases, and Next-Best-Action for customer service.

  • Customer Retention | Marketing

    Deutsche Bank

    Deutsche Bank is Germany’s leading bank, with a strong position in Europe and a significant presence in the Americas and Asia Pacific.