• Operational Excellence, Workforce Optimization | Operations

    Cisco Increases Resolution Speed by 70%

    Enterprise work management with Pega Rules Engine has enabled Cisco to grow in new markets by accounting for local laws and consumer preferences.

  • Customer Service, Operational Excellence | Customer Service

    Cisco Provides World Class Customer Service With Pega

    By Partnering with Pega, Cisco has digitized their customer service function to provide real-time “sense and respond” across their global service chain.

  • Customer Service, Workforce Optimization | Operations

    Safelite Eliminates Paper for Technicians in the Field

    Safelite Auto Glass leveraged Pega Mobility to create a Field Serivce software that eliminated paper, utilized digital customer service, and increased efficiency.

  • Customer Service, Operational Excellence | Platform

    Xerox Optimizes Field Service Operations With Pega Mobility

    With the Pega Field Service Application, Xerox keeps field service engineers connected by providing better visibility into service operations thereby enabling them to deliver a superior customer experience.

  • Operational Excellence | Platform

    Connecting Coca-Cola Refreshments to its Remote Workforce

    Pega AMP helped Coca-Cola orchestrate a strategic enterprise approach to mobility and enabled the company’s merchandisers and managers to run a real-time, event-driven business.

  • Customer Service

    OnStar

    OnStar, LLC, doing business as OEM Telematics Services, provides vehicle safety and security, emergency, navigation, connection, and diagnostic services for customers in the United States.